How Do I Access Wireless Internet from My Laptop?
Cypress College provides free wireless access on campus. Every user must first go through a series of security checkpoints before internet access is available on your personal laptop.
*Note: Beginning in spring 2016, users will be required to log in with their Banner ID and password to access the wireless network.
Here are some helpful pointers to get you through the process:
- Be sure your wireless card is turned on. Many laptops have a Wi-Fi toggle switch located around the edge of the laptop.
- Be sure your laptop is connecting to the Cypress College wireless network. There is an airwave symbol in the right-hand, bottom taskbar. Right click and select “cypress” (all lowercase letters).
- The first time you access the wireless connection, you will be prompted to download a security policy key. Downloading the security key is required and you can select either “Run” or “Download”.
- The security process will verify you are running a current anti-virus software program, a current anti-spyware software program, and that your automatic updates is selected.
- Once you have successfully run through the entire security process for the first time, you should have easy access to the wireless network on each return visit.
- Apple products must also download the security key.
Problems? Here are some FAQs and solutions:
- Question: What do I do if I can not get to the page that will prompt me to download a security policy key?
- Answer: Type https://auth.impulse.com:8443 into the address bar of your browser. If you are still not able to get to this page, please go to the LRC tech helpdesk on the first floor and they will help you set up your computer so you will have access to wifi on campus.
- Question: What do I do if my personal laptop has been quarantined for an anti-virus software problem?
Answer: If you have an expired anti-virus software program loaded on your laptop, you will need to update the software before you can access the Cypress College wireless network. If you don’t want to have to purchase new software or renew a subscription, you can download Microsoft Security Essentials software for free. Visit: https://support.microsoft.com/en-us/help/14210/security-essentials-download
*Be sure you have removed/uninstalled any expired anti-virus software from your laptop.
- Question: What do I do if my laptop has been quarantined for an anti-spyware problem?
Answer: Windows Defender comes with most laptops and has probably been disabled. Go to your “Start Menu” and select “Programs”, then open “Windows Defender”. Enable the program and then try and access the internet.
If you need to load Windows Defender on your laptop, go to: https://support.microsoft.com/en-us/help/14210/security-essentials-download to download. If you need acess to the internet so you can download Windows Defender, see a librarian.
Otherwise, access the internet from home or on another wireless network (e.g. Starbucks) to complete the download.
- Question: What do I do if I have current Symantec Antivirus and Anti-Spyware software and I’m still quarantined?
Answer: For some reason, the system cannot handle Symantec covering both the anti-virus and anti-spyware features. You will need to enable Windows Defender or download Windows Defender if it is not on your laptop. Click here to download Windows Defender. For more information, read the previous FAQ.
- Question: What do I do if I have downloaded several anti-virus programs and the system still says I need one?
- Answer: Sometimes anti-virus software will see each other as a potential threat and will block each other. You should uninstall any outdated or expired anti-virus programs and only have one current program running on your device.
- Question: What do I do if I downloaded the security key and it won’t let me run the program?
- Answer: Some of the anti-virus programs view the security key as a threat. You will need to temporarily disable your anti-virus software to complete the installation of the security key. Don’t forget to re-enable your anti-virus software immediately. If you are uncomfortable with disabling the software in a public place, you can finish the installation at home.
- Question: What do I do if I am blocked because of P2P?
- Answer: P2P stands for Peer-to-Peer file sharing applications. If you are running any sort of file sharing application, you will be blocked from the network until you uninstall this software. Common P2P programs include Bittorrent, uTorrent, Lime Wire, Shareaza, and Kazaa.
- Question: What do I do if I need to print an essay right away and my laptop is quarantined?
- Answer: You can borrow a flash drive at the Circulation Counter with your student ID card. Save your document onto the flash drive and then use one of the library computers to print it out. Don’t forget to erase your document from the flash drive before returning it to the Circulation Counter.
- Question: What do I do if I forgot my Ethernet cable at home and I need to access the internet?
- Answer: You can borrow an Ethernet cable from the Circulation Counter with your student ID card. The first 12 study carrels and the last 6 study carrels directly to the right of the Reference Desk have live ports.